CreativeX Trust Centre

Governance

ISO27001:2022 certification in place.
Mature Information Security Management System (ISMS) deployed.
Data privacy and protection policies, procedures and templates in place.
We are registered with the ICO under the UK Data Protection Act (registration reference ZB684122).
EU-U.S. Data Privacy Framework certification in place.
An ‘AI Use Statement’ outlines CreativeX's commitment to harnessing AI.

Data Protection

Customer data is stored within Amazon AWS (US-East-1, US-East-2 and US-West-2) and DigitalOcean (London (LON1), New York (NYC1 and NYC3) and Amsterdam (AMS3) data centres.
Data is encrypted in transit (TLS1.2 or above) and where appropriate at rest.
Customer data is logically segregated.
Automated backup procedures are in place.
Data retention controls are in place.
Business Continuity / Disaster Recovery plans in place.
Web Application Firewall (WAF) and DDoS protection are in place.

Platform Security

Single Sign-On (SSO) support.
Multi-Factor Authentication (MFA) enforced where Single Sign-On (SSO) is not deployed.
Customisable password complexity, password length and idle-timeout settings.
Granular Role-Based Access Control (RBAC) access levels.

Application Security / Vulnerability Management

Formalized Software Development Lifecycle (SDLC).
Annual third party CREST approved penetration testing.
Regular Dynamic Application Security Testing (DAST) testing.

People Security

All staff receive information security and data privacy training at induction and periodically thereafter (at least annually). Training includes simulated phishing training.
Background checks are completed prior to employment. The process differs based on laws, regulations and local practices in different jurisdictions.

Corporate Security

Mobile Device Management (MDM) tooling deployed to secure and encrypt endpoints.
Endpoint security, behaviour analytics and threat hunting tooling deployed.
Data Loss Prevention (DLP) tooling deployed.

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